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XINHUA NEWS SERVICE REPORTS FROM THE AFRICAN CONTINENT

 

Kenya to embrace ICT to enhance public service delivery 

NAIROBI (Xinhua) -- Kenya plans to embrace the use of information communication technology (ICT) to enhance delivery of vital public services, a senior government official said on Monday.

Margaret Kobia, cabinet secretary in the Ministry of Public Service, Youth and Gender Affairs, said in Nairobi that Kenya’s rapidly growing population is putting a strain on the delivery of public services such as education, health and security.

“We are therefore going to leverage use of technology to ensure all citizens can access essential services in a timely and efficient manner,” Kobia said when she launched extended working hours for public servants offering critical services.

Kobia said the government is encouraging public and private investments in ICT so as to widen the population’s access to the internet as most public services are available online.

She noted that the use of ICT helps reduce face-to-face contact which in turn reduces corruption and enhances accountability by public officers in the provision of public services.

Kobia said Kenya needs homegrown solutions that will address the complex, cross-boundary challenges that cannot be solved by traditional government tools and approaches. 

             

 

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