NAIROBI (Xinhua) --
Kenya plans to embrace the use of information communication
technology (ICT) to enhance delivery of vital public services, a
senior government official said on Monday.
cabinet secretary in the Ministry of Public Service, Youth and
Gender Affairs, said in Nairobi that Kenya’s rapidly growing
population is putting a strain on the delivery of public
services such as education, health and security.
“We are therefore
going to leverage use of technology to ensure all citizens can
access essential services in a timely and efficient manner,”
Kobia said when she launched extended working hours for public
servants offering critical services.
Kobia said the
government is encouraging public and private investments in ICT
so as to widen the population’s access to the internet as most
public services are available online.
She noted that the
use of ICT helps reduce face-to-face contact which in turn
reduces corruption and enhances accountability by public
officers in the provision of public services.
Kobia said Kenya
needs homegrown solutions that will address the complex,
cross-boundary challenges that cannot be solved by traditional
government tools and approaches.