DELHI India --
A plumber in the Gulf is not paid for three months; when he
demands his wages, he is sacked by his employer,
writes Swami Anand Kul Bhushan.
no money to return home and his passport is deposited with
Desperate for help, what does he do?
advised to contact the nearest Indian mission.
Simple: register on portal1.madad.gov.in on the web or
the mobile. ‘Madad’ means help in Hindi.
As an overseas
Indian, if you ever need help during a personal emergency,
go to portal1.madad.gov.in. India’s Ministry of External
Affairs set up the Consular Grievances Management System
which will take up your case to provide help.
yourself by providing your basic details like your name,
date of birth, mobile number, email and create your
Once you are registered online, click ‘Activation’ link
to send an email or an SMS.
Now you can lodge your grievance
by clicking on the "Register Grievances" link.
You can tract
the status of your grievance by clicking on "Tract
Grievance" by providing your registration number.
get the latest position of your problem and the processing
and/or progress made on your problem.
Up to now, almost
19,000 grievances have been registered on this site started
a year ago.
Currently, out of 7,348 grievances registered
with this site, 5,382 or over 73 per cent have been
The rest are being processed.
accountability and a high degree of success.
Carpenters, masons, plumbers, electricians, welders and
similar skilled workers are literate but at sea with dealing
When they want to go abroad to earn more,
they approach a recruiting agent.
If they fall into the
clutches of an unregistered agent, they may get into serious
trouble after they land abroad.
Blue collar workers are
exploited by unregistered recruiting agents in India and by
their employers abroad as they don’t know procedures,
regulations and laws.
Even before landing, they may have to part with lots of
money for obtaining a passport, certification for their
skills and an overseas job.
On arrival, the employer can
takes away their passport.
So if a worker lands in problems,
he/ she has little recourse.
Now they have this web site: www.madad.gov.in.
If a worker goes through a Recruitment Agent registered
with the Ministry of External Affairs, he will have a smooth
Avoid a sub-agent; go to the registered agent
How to find a registered agent?
Search the web for
the nearest registered agent.
Check his Registration
Certificate before parting with any money and get a receipt.
The ministry checks the background and offices of every
registered agent who must pay a hefty registration fee and a
bank guarantee of Rs. five million.
So he won’t swindle you
lest he lose his registration.
Check the contract before you
leave India and make sure you have a legal employment permit
never give your passport to the employer abroad.
The registered agents assess the skills of a worker,
check the ITI (Industrial Training Institute) and similar
certificates, searches an appropriate job, presents the
candidate to the employer, arrange a video conference
interview with the employer, obtains a medical certificate,
draws up the contract, arranges an air ticket, a visa and
ensures all travel documents are in order before takeoff.
Major agents have trade testing centres under their
management to ensure that the workers possess the required
Well equipped with all the necessary tools and
machines, these centres have sophisticated welding machines,
cranes, tractors and fabricating machinery, among other
specialized equipment to test the competence and skills of
All this equipment is essential for specific jobs
like sand blasters, spray painters, crane operators, mine
workers, pipe fitters, oil rig workers and so on.